Promptly, we provided a quotation and after thorough communication, the client decided to procure 55 tons of the carbon steel angle iron. In March, the shipment departed on schedule. Upon receiving the goods, the client expressed satisfaction with the product. However, they noted that the absence of wooden pallets at the bottom of the cargo during loading resulted in significant time wastage during unloading.

Upon receiving this feedback, we promptly rectified the issue and ensured effective after-sales service.

In April, the client returned for another purchase, this time procuring 120 tons of angle steel and carbon steel plates.

Quality service invariably earns the trust and collaboration of clients. At Luoyang Huien Metal Products Co., Ltd, we are committed to providing exceptional pre-sales and after-sales service to our clientele.