We received an inquiry email from a customer in Singapore, who needed to order carbon steel plates, carbon steel round bars, etc.

We quickly compiled a detailed quotation sheet, including product specifications, price terms, delivery time and other information. Considering the recent fluctuations in the shipping market, he deliberately chose the more stable CIF quotation method. After the quotation, we took the initiative to follow up and patiently answered the customer's questions about product quality, packaging and other details.

After two weeks of communication, the customer was satisfied with the quotation, but expressed the hope to shorten the delivery time. We immediately coordinated with the production department to readjust the production plan, and finally shortened the delivery time from the conventional 45 days to 35 days. This positive response won the customer's trust.

After confirming all the details, the customer paid a 30% deposit by T/T payment method. We immediately arranged production and closely followed up on the production progress. After the goods were produced on time, we promptly sent the loading photos, bills of lading and other documents to the customer, and successfully completed the final payment.

This business has led to the establishment of a long-term cooperative relationship with the customer. In the fiercely competitive foreign trade market, professional and efficient service is always the key to winning customers.